New Compassionate Community telephone hub to help vulnerable residents

If you need help please call the Community telephone hub.

The telephone number is 0300 2470050.

Please note the lines will not be open until Monday March 30 and please understand we may experience high call volumes and ask you to bear with us during this time. The line will be open from Monday to Friday from 9am to 5pm initially with the aim of expanding it to seven days a week from 8am to 8pm as the service develops.

The Compassionate Community telephone hub will see teams from partners including Virgin Care, Bath & North East Somerset Council and the NHS come together to work with 3SG, who are co-ordinating the efforts of third sector groups and volunteers to help people who are most in need with food, mental health, wellbeing and welfare.

Anyone wishing to volunteer should not be in one of the vulnerable groups: over 70, under 70 with particular medical conditions, and pregnant women or be living in the same household as someone else who meets any of the above criteria. They should also not be experiencing any symptoms similar to Covid-19 including a fever or continuous cough.

For more information :


Also from Julian House

Message from Julian House

The Bath & North East Somerset Homeless Partnership are meeting regularly to limit the impact of Coronavirus (COVID-19) on rough sleepers and others in housing need. So far, rough sleepers are very aware of the risks, are keeping good hygiene and have access to hand sanitizer following an appeal by Julian House. There are opportunities for rough sleepers to self-isolate if needed.

At the time of writing, the biggest challenge is keeping services open when staff and volunteers are affected and need to self-isolate for 7-14 days. This is having an impact and the Julian House hostel on Manvers Street is being treated as a critical service. All services are working together, determined to keep supporting rough sleepers and those in housing need.

The Homeless Partnership continue to meet weekly and are responding to government guidance. They have put in place arrangements to ensure full and open communication between all the agencies involved, including a dedicated WhatsApp group.

Please continue to report rough sleepers via but be assured that the Julian House, DHI and mental health team have all stepped up the frequency of outreach sessions and are out on the streets regularly.

If you have any questions, please direct them in the first instance to Roanne Wootten, Chair of the Homelessness Partnership on

Please support the Julian House Coronavirus support fund so that they can undertake deep cleaning where necessary, hardship payments for those who have difficulties with their benefits and purchasing extra supplies of towels and bulk cleaning products.  Phone credits so that they can help clients to stay in touch with support workers and health professionals. Plus anything else that will ease the impact on clients including food for clients who have to self-isolate.

Update on Covid-19 from the council

The council is keeping us up to date on its web site

Here’s some recent news…

We understand Bus passes can be used before 9:00 and we believe that the U1 is running to the holiday timetable but the U3 has stopped running.

If rubbish hasn’t been picked up don’t call, check their  current collection problems page for information on specific roads that have missed collections.

Community Support Flash Briefing

It contains information on how local community groups can respond to the evolving situation, information on useful networking tools, a list of key contacts and details of PHE resources which we hope you will be able to share with your community to support each other as much as possible.

Bath & North East Somerset Council is working with our local 3rd sector infrastructure organisation 3SG and Virgincare to support communities and the most vulnerable in their own homes during the coronavirus pandemic.

3SG is recruiting volunteers through its #CompassionateCommunities scheme to offer support to community groups and charities as they work to help the elderly or vulnerable people self-isolating. You can read their most recent newsletter here.

Children and young people

If you are looking for help with priority school places during Covid 19 outbreak please be patient. As soon as we have got a helpline number ready we will post it on our webpage. If you want to see the Government advice follow this link.

The council have added lots of activities, both educational and fun, for parents to do at home with children of all ages on 1 Big Database bathnes, for SEND children and young people on Rainbow Resource, and on the Family Information Facebook page.

There is also Wellbeing Options, an information and signposting resource for adults (their family or carer) needing caring or support to live independently.

Youth Connect have made a resource on Coronavirus support for young people. You can also stay up to date with the latest information on what Youth Connect are doing and further resources that will be further developed over the coming week.