Post Office move to WH Smiths

In case you are unaware, the Post Office is planning to move to W H Smiths .

Briefly it will be open plan to the right of the first floor accessible by lift, escalators or stairs. For the disabled there will be access to the shop via a ramp and automatic doors.

For disabled customers there will be a designated till point at the ground floor retail counter as required. These arrangements would enable customer access to all of the services normally available upstairs except for a small number of high value services such as business banking and foreign currency.

Directional signage will be provided from the entrance door through to the new Post Office area. There will be six serving positions, which has been based on current and forecast future business levels; four open plan positions and two traditional screened position which will also provide travel money services. Open plan serving positions are successfully used across the Post Office network, as an alternative to the more traditional positions and still have a partitioned screen but this is lower, helping to provide for a more personal service and discreet conversations when needed. Additionally, there will be five self-service kiosks for mails transactions including home shopping returns, E Top-Ups, and a range of bill payments.

For further information and tom complete the consultation please follow this link : www.postofficeviews.co.uk and search for Bath. Click on the With of Bath proposal letter at the bottom of the page for the proposal.

We understand HMRC are removing the contract for passport checking from the post office counters ltd. so this service will not be available.

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